Q: What forms of payment do you accept?
A: We accept payments through Paypal (one of the largest payment processing companies in the world) which includes all major credit cards. If you do not have a Paypal account you can still pay through Paypal with a credit card without having to create an account.
We've temporarily suspended accepting Bitcoin at this time. We also accept Bitcoin. If you select to pay via Cryptocurrency there is a button on the order confirmation page after you complete checkout that will redirect you to our Cryptocurrency Checkout where you pay for your order. We do not consider the order finalized until we've received payment, and items from you order may be restocked and available for other customers to purchase during that time so it is suggested you complete the process immediately after checking out on our site. If payment is not sent within 24 hrs of your order being placed the order will be cancelled.
Q: Are these original pressings?
A: Whatever the year shown in the title is the pressing year. Most of the vinyl we have for sale are from the original year of its release. Sometimes we will state it's an original pressing within the product page, sometimes we don't, but we will always indicate if its a reissue if we have knowledge that it is. Some records we don't know when they were pressed (especially the more obscure private label titles) in this case you will see (?) in place of where we usually have the pressing year in the title.
Q: What is your grading method?
A: Most vinyl records that are not sealed, and priced above $20, are put through a 10 minute Ultra Sonic Cleaning cycle (audiophile preferred method). Then we view the surface of the record under a bright light, if we feel it necessary we may play grade certain sections and base our grading off what appears to be the "worst" issue. See the GRADING tab in any listing for further details. We strive disclose as much as we can in both images and descriptions. All Budget Vinyl titles are typically visually graded only, and usually lower graded as they are not cleaned.
Q: I'm interested in a record you have but it says it's SOLD OUT, will you have another copy available?
A: Because we sell mostly used and out of print titles each listing is unique to that particular title. That is not to say we don't have another copy in similar or different condition, but we will not show that item as IN STOCK until we've taken new photos, cleaned, graded and updated the listing for the next available copy. If you're looking for something we show as SOLD OUT there should be a box on any of our Sold Out vinyl listings for you to enter your email address to be automatically notified when we list another copy in stock.
Q: How do you ship your vinyl?
A: We use standard record mailers and two to three sturdy cardboard stiffeners. Whiplash mailers are available for orders of 1-5 single LP's at an additional fee, this option is available on the cart page prior to checkout. Most records above $20 after being cleaned are placed in new inner sleeves, placed behind the cover, and both cover and vinyl are placed into a clean outer poly sleeve. They are stored and shipped in this manner to minimize any additional cover wear from storage or shipping.
Q: What is a LaserDisc?
LaserDisc is the video cousin of the vinyl record. It is an analog video format that pre-dates the DVD. A 12" double sided disc that came in sleeve covers and gatefolds like vinyl records. Unlike DVD, LaserDiscs were not compressed so in many occasions the audio quality rivaled that of it's later DVD counterpart, and video quality excelled VHS and sometimes was as good (or even at rare times better) than some DVDs.
Q: Is there region coding?
Unless noted otherwise on the listing page all LaserDiscs we sell were processed in NTSC. There were two codings NTSC (North America & Japan) and PAL (Europe). Therefore your LaserDisc player must be capable of playing NTSC discs. If you're located in the United States, Canada or Japan it's highly likely the player you have is an NTSC player.
Q: Are the posters for sale original?
A: Yes, we only sell original vintage film posters, mostly international from the 50's to 80's. Many of the posters we have obtained from numerous connections around the world who are well respected collectors and dealers. We're selling off our personal collection of a few hundred posters and that will be it.
Q: Where do you ship from?
A: We are located in the United States. We are online only, no pickup location is available.
Q: How much are shipping costs?
A: All domestic shipping information is located on our SHIPPING PAGE. In terms of Vinyl and LaserDiscs we offer a standard domestic flat rate shipping cost no matter how many you buy.
Q: Do you ship International?
A: Yes. Information regarding international shipping is also located in the SHIPPING PAGE. Some items may require you to contact us for a shipping quote. Not all international locations are setup, if you cannot checkout you will need to contact us for a shipping quote and we will setup your particular location.
Shipping costs do not include any customs fees or taxes your country may charge, it is your responsibility to know what those are and be prepared to pay them if imposed. If you are not willing to pay these then save us both the trouble and DO NOT MAKE A PURCHASE FROM US. If a package is returned due to refusal to pay imposed customs fees and taxes an up to 25% restocking fee will be deducted from your refund, in addition to any shipping costs we are forced to pay to get the item back, initial shipping costs are also non-refundable. All international orders are valued at purchase price for the purpose of insurance. We will not under value or mark items as "gift" as that is against Federal law.
Q: When will my order ship?
A: Within two business days. You will receive a confirmation email when your order ships along with a tracking number. Allow at least 24 hrs for the tracking number to start registering. It normally takes the post office's system around 24 hours for tracking updates to start appearing on the USPS website once the package receives it's first scan. We go to the post office every morning Monday - Friday (except holidays), any order placed in the morning will likely ship the following business day, orders placed on Fridays will ship Monday (as long as Monday is not a postal holiday).
Q: How long will it take to receive my order?
A: It depends on the method of shipping you choose and your location. Domestic media mail shipments could take as long as two weeks. Priority Mail usually less than a week. International shipments vary dramatically, based on the method of shipping and customs clearance times. Please note that we have no control over shipping delays by the postal service, if time is an issue choose the more expedited shipping method.
Cancellations / Returns
Q: Can I cancel my order?
A: Paypal no longer refunds sellers the fees charged for processing a transaction, if you request a cancellation and we've already processed your order then those fees will be withheld from your refund. For this reason we have it setup that all payments placed on our website do not automatically process, this allows us to void the transaction before it's even finalized, we manually process them when preparing your order for shipment. So you have a very short amount of time to request a cancellation before your order is prepared for shipment and finalized, any requests after that point WILL be subject to refund less Paypal seller fees IF your request is seen before your order is shipped. If you're order has been shipped you will be responsible for all return costs, and initial shipping and seller fees will not be refunded.
Q: Do you accept returns?
A: Return requests must be made within 14 days of receipt of order and will be examined on a case by case basis. Obviously we want you to be pleased with your order, which is why we've taken the extra time up front to be incredibly thorough in our listings with regards to condition via pictures and descriptions. We feel that if you take the time to review this information there should be very little occasion for disappointment once you receive your order. Of course we are only human and will occasionally make mistakes, if that be the case we'll happily make the situation right.
If you are having issues with playback review our Troubleshooting Guide, not all turntables are created equally. If you don't have an entry level turntable compare your tonearm weight / tracking force to what we have listed in the guide (as that is what we have our turntable set at).
Regarding sealed vinyl we can make no guarantees that sealed records are free of pressing defects, imperfections or minor warping, most of the sealed records we sell are collectible and out of print and in most cases if opened cannot be returned as the value will have been decreased by opening it, if we allow an exception a 50% restocking fee may be applied. By purchasing these you accept the risk of possible defects and warping and agree to our terms regarding them.
In all other matters returns will be accepted within 14 days of the items delivery, dependent on the return reason a restocking fee of 15% may apply. The item must be in the same condition as delivered. Return shipping costs will be your responsibility and delivery confirmation is required as proof of shipment and the ability to track. In most circumstances all shipping costs are nonrefundable. If a returned item was initially shipped as part of a free shipping discount what it originally cost to ship the order will be deducted from the total amount to be refunded.
PayPal fees we are charged for accepting payment will be withheld from any refund in the situation of a return or cancellation that is not due to our error. This is due to PayPal changing their policy and no longer refunding these fees to the seller when a partial or full refund is made.